Returns Policy

Online Orders

Non-Sale items brought via our website can be returned us within 14 days of receiving your items for credit note. Anything returned to us must be in perfect condition, odour free with with the original tags attached. If a return does not meet our required standard, we reserve the right to reject the return. Personalised items cannot be returned, so please ensure you order the correct size when placing your order.

Any returns outside of these dates will be unable to be returned to us. 

Please allow for up to 14 working days for your return to be processed from the date we receive it. 


Returns Address:

The Pud store

6 Kinsgate


DN1 3 JZ


Please ensure you include your order number and details within your returns package. Shipping charges will not be refunded. 


Sale Item Returns

Sale items cannot be returned for a refund. Any sale items on our website are clearly labelled as such. 


Payment Plan Returns

Any items purchased via a payment plan must be returned to us within 7 days of receipt for a store credit note which is valid for 12 months from the date of issue. 


Please note our website returns policy is separate from our in store returns policy.